Responsible Gaming

Our Commitment to Responsible Gaming

At Frescura, we believe online pokies should be enjoyed purely as entertainment. Gambling should never be considered a way to earn money or solve financial problems. We're committed to promoting safe and responsible gaming practices for all our visitors.

Age Verification

Online gambling in New Zealand is restricted to persons aged 18 years and over. By accessing any online pokie platforms through our website, you confirm that you are of legal age to gamble in your jurisdiction. We take age verification seriously and encourage parents and guardians to implement appropriate safeguards.

Warning Signs of Problem Gambling

If you recognise any of the following signs in your own behaviour or that of someone close to you, it may indicate problem gambling:

• Spending more money or time on gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding gambling activities or lying about the extent of your gambling
• Neglecting family, work, study, or other responsibilities due to gambling
• Borrowing money to gamble or using funds meant for essentials
• Feeling anxious, irritable, or unable to control your urge to gamble
• Experiencing relationship conflicts related to gambling
• Unsuccessful attempts to reduce or stop gambling
• Using gambling as an escape from problems or negative emotions
• Physical symptoms of stress (sleep problems, headaches, stomach issues)

Self-Help Tools & Player Protection

Most reputable online casinos offer built-in tools to help you maintain control. These may include:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specific time period
• Loss Limits: Restrict the maximum amount you can lose in a session or timeframe
• Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
• Session Timeouts: Automatically log out after a predetermined period
• Self-Exclusion: Temporarily or permanently exclude yourself from playing at specific venues or across multiple operators

We strongly encourage you to use these tools proactively. If you're using an online casino, familiarise yourself with their responsible gaming features and utilise them from the start.

Support & Help Services for New Zealand

If you or someone you know is struggling with problem gambling, professional help is available:

New Zealand Services

• Problem Gambling Foundation (PGF)
  Free, confidential support for people affected by gambling harm
  Phone: 0800 664 262 (free call)
  Website: www.problemgambling.nz
• Gambling Helpline
  Phone: 0800 654 655
  Text: 8393
  Email: help@gambleaware.co.nz
• Samaritans NZ (for emotional support)
  Phone: 1800 726 666
  Website: www.samaritans.org.nz

International Support Services

• GamCare (UK) – www.gamcare.org.uk
• GamStop (UK) – www.gamstop.co.uk
• Gambling Help Online (Australia) – www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada) – www.responsiblegambling.org
• National Council on Problem Gambling (US) – www.ncpgambling.org

Take Action Today

If you think you may have a gambling problem, or if someone you care about does, please reach out for help today. There is no shame in seeking support—problem gambling is a real issue that affects many New Zealanders, and professional help can make a genuine difference.

Contact the Problem Gambling Foundation on 0800 664 262 or visit www.problemgambling.nz to access free, confidential assistance.

Remember: gambling should always be a form of entertainment, never a financial solution. Play responsibly and within your means.